Privacy Policy

Last updated: January 3, 2025

Altitude Teams ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

1. Information We Collect

Information You Provide

• Account Information: Name, email address, and profile details when you create an account
• Team Data: Roster information, schedules, and performance data you enter
• Communications: Messages sent through our platform
• Payment Information: Billing details processed securely through our payment providers

Information Collected Automatically

• Device Information: Device type, operating system, and unique identifiers
• Usage Data: How you interact with our app, features used, and time spent
• Location Data: Only when you explicitly enable location features

Third-Party Integrations

• Concept2 Logbook: Workout data when you connect your C2 account
• Apple Health / Google Fit: Health metrics when you authorize access
• Social Login: Basic profile information from Google, Apple, or Facebook when you sign in

2. How We Use Your Information

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send notifications about your account, teams, and schedules
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats

3. Information Sharing

We do not sell your personal information. We may share data in the following circumstances:

• With Your Team: Team members and coaches can see relevant team data
• Service Providers: Third parties that help us operate our services (hosting, analytics, payment processing)
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption in transit (HTTPS/TLS) and at rest
• Secure authentication and access controls
• Regular security assessments and monitoring
• Employee training on data protection practices

5. Your Rights and Choices

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your account and associated data
• Export: Download your data in a portable format
• Opt-Out: Unsubscribe from marketing communications

6. Account & Data Deletion

You have the right to delete your account and all associated data at any time.

How to Delete Your Account

Option 1: In the App

1. Open the Altitude app
2. Go to Settings → Profile
3. Scroll down and tap "Delete Account"
4. Confirm your decision

Option 2: Email Request

Send an email to privacy@altitudeteams.com with the subject line "Account Deletion Request" and include:

• Your registered email address
• Your name as it appears in the app

What Gets Deleted

• Your account and profile information
• Your workout and performance data
• Your messages and communications
• Your payment history (transaction records may be retained for legal/tax purposes)

Processing Time

We will process your deletion request within 30 days. You will receive a confirmation email when deletion is complete.

7. Children's Privacy

Our services are designed for users aged 13 and older. For youth athletes under 18, we provide guardian visibility features to ensure SafeSport compliance. Parents and guardians can contact us to review or delete their child's information.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You can request deletion at any time. Some data may be retained for legal, regulatory, or legitimate business purposes.

9. International Data Transfers

Your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for international transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Continued use after changes constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@altitudeteams.com
Support: support@altitudeteams.com